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LakefrontLinesATTN:Ticket RefundsP.O.Box 81172
Cleveland, OH 44181
GreyhoundLines, Inc.ATTN:Ticket Refunds
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
JeffersonLinesRefundDepartment
2100 E. 26th Street
Minneapolis, MN 55404
July16, 2012
RE:Request for refund – Lakefront Lines ticket 9142856301
ToWhom It May Concern:
Asthe purchaser of the above listed ticket for my son xxxxx Ambrose,I request the approval of a refund of $184.00, which was the purchaseprice of the above listed ticket. Lakefront Lines and/or GreyhoundLines and/or Jefferson Lines committed a breach of contract by nottransporting my son to his final destination for the above listedticket.
OnJune 16, 2012, I purchased the above listed ticket for my son xxxxx Ambrose. The ticket was a round-trip ticket from Fort Wayne,IN to Spooner, WI. There were six schedules for the trip:

• Fort Wayne, IN to Chicago, IL: Depart Fort Wayne 0310 7/4/12, Arrive Chicago 0545 7/4/12, LFL Schedule 0043
• Chicago, IL to Eau Claire, WI: Depart Chicago 0835 7/4/12, Arrive Eau Claire, WI 1430 7/4/12, GLI Schedule 4712
• Eau Claire, WI to Spooner, WI: Depart Eau Claire 1500 7/4/12, Arrive Spooner 1720 7/4/12, JL Schedule 917
• Spooner, WI to Eau Claire, WI: Depart Spooner 1205 7/14/12, Arrive Eau Claire 1420 7/14/12, JL Schedule 918
• Eau Claire WI to Chicago, IL: Depart Eau Claire 1420 7/14/12, Arrive Chicago 2205 7/14/12, GLI Schedule 4737
• Chicago, IL to Fort Wayne, IN: Depart Chicago 2235 7/14/12, Arrive Fort Wayne 0350 7/12/12, LFL Schedule 0040

On7/4/12, xxxxxxx boarded his scheduled departure from Fort Wayne andtraveled to Chicago. He transferred to his scheduled bus from Chicagoto Eau Claire without incident. Upon arriving in Eau Claire, hewaited for his bus from Eau Claire to Spooner. At approximately 1525,25 minutes after his scheduled departure from Eau Claire to Spooner,Jonathan inquired with the bus agent about when the bus from EauClaire to Spooner would arrive. He was told by the agent that thatbus “stopped running a couple of weeks ago.” My son wasstranded, approximately 85 miles from his final destination, and wastold he would need to make arrangements for someone to pick him up.
For xxxxxxx's return trip, he departed directly from Eau Clare, becausehe accepted the word of the bus agent in Eau Claire, that there is noservice between Spooner, WI and Eau Claire, WI.Thisis a breach of contract by Lakefront Lines and/or Greyhound Linesand/or Jefferson Lines. The bus ticket is a binding contract betweenLakefront Lines and/or Greyhound Lines and/or Jefferson Lines and myson xxxxxxx, along with myself as the purchaser of the ticket. Inaddition to the ticket sale by Lakefront Lines and/or Greyhound Linesand/or Jefferson Lines, further evidence of negligence in this saleincludes the acceptance of Jonathan's baggage, checked to Spooner,WI, along with the continued advertisement of bus service from EauClaire, WI to Spooner, WI on Jefferson Lines Schedules 971 and 918.
Iam enclosing copies of the following documentation:

• Unused ticket from Eau Claire, WI to Spooner, WI
• Unused ticket from Spooner, WI to Eau Claire, WI
• Receipt for ticket purchase
• Ticket itinerary
• Baggage Claim CC 011665, showing baggage was checked to Spooner, WI
• Jefferson Lines Schedules 917/918, retrieved from Jefferson Lines website on 7/4/2012.

Sincethere are three bus companies involved with the bus ticket, I amsending this refund request to all three companies. I expect a refundof $184.00 within 14 days of the receipt of this letter, or a writtenexplanation as to why the refund is denied. Should you have furtherquestions, I may be contacted as listed above. Thank you for yourprompt consideration of this matter.


Sincerely,


ShawnAmbrose